Newsletter

Shipments and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Fedex or Canada Post with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

• Shipping is made through FEDEX or Canada Post , Canadian Orders are $13.00 flat rate shipping, shipping to the United States is $20 flat rate. No matter how much you purchase or where in Canada or USA, You will not be charged extra in shipping fees. Customs or duties are payable by the customer.
• Shipping will be made Monday - Friday using FEDEX ground or Canada Post Expedited 
• Orders are shipped with signature confirmation required upon delivery upon request 
• Our customer service hours of operation are Monday through Friday from 8am-5pm EST. • Business days refers to Monday through Friday. Closed on the observed dates for Christmas, New Years Day, etc.. 
• Orders generally ship within two business days. 
• Orders paid via PayPal may be subject to a 24 hour delay before shipping 
• Orders will not be shipped to P.O. Boxes. 
• International shipments may be subject to customs and duty fees levied by their local government and will be the customers responsibility 
• If you refuse a Canadian or international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your store credit. Should this amount exceed the entire amount of your order you will not receive any store credit 
• International Shipments take roughly a week however please allow up to three weeks due to the potential intervention of forces beyond our control
• Returns for sizing or damaged products are allowed, within 7 days of you receiving your order. Contact us for any problems or before you return an item. Items must be returned by courier shipping with a tracking number from the shipping company. This return shipping is at the customer's expense. We will refuse any COD returns for shipping costs